Shipping Policy
Apeironavenue
Email: apeironavenue@gmail.com
Phone: +971 52 915 5738
Order Processing Time
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Orders are processed within 1–3 business days after payment confirmation
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Orders placed on weekends or holidays are processed on the next business day
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You will receive a confirmation email once your order has been shipped
Shipping Time
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Estimated delivery time is 5–12 business days, depending on the destination
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Delivery times are estimates and may vary due to external factors such as courier delays or customs clearance
Shipping Charges
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Shipping fees (if applicable) are calculated at checkout
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Any promotional free shipping offers will be clearly mentioned on the website
Order Tracking
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Once your order is shipped, tracking details will be shared via email
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Tracking updates may take 24–48 hours to appear in the courier system
Incorrect Address
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Customers are responsible for providing accurate shipping information
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We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses
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Orders returned due to address issues may require additional shipping charges
Delayed or Lost Packages
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While we work with reliable shipping partners, delays may occur beyond our control
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If your order appears delayed or lost, please contact us and we will assist in resolving the issue
Customs, Duties & Taxes
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Any customs duties, taxes, or additional charges imposed by local authorities are the responsibility of the customer
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These charges are not included in the product price or shipping cost
Damaged Packages
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If your order arrives damaged, please contact us within 48 hours of delivery
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Provide clear photos of the damaged item and packaging to help us resolve the issue quickly
Order Cancellation
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Orders can only be canceled before shipment
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Once an order is shipped, it cannot be canceled
Contact Us
If you have any questions regarding shipping, please contact us:
📧 apeironavenue@gmail.com
📞 +971 52 915 5738