Return & Refund Policy
Apeironavenue
Email: apeironavenue@gmail.com
Phone: +971 52 915 5738
Returns
We want you to be satisfied with your purchase. If you are not fully happy, you may request a return under the following conditions:
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Return requests must be made within 7 days of receiving your order
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Items must be unused, unworn, and in original packaging
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Proof of purchase (order number or receipt) is required
Items that do not meet these conditions will not be eligible for return.
Non-Returnable Items
The following items cannot be returned:
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Items marked as final sale
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Gift cards
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Items damaged due to misuse, negligence, or normal wear and tear
Return Process
To initiate a return:
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Contact us at apeironavenue@gmail.com or +971 52 915 5738
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Provide your order number and reason for return
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Once approved, return instructions will be shared
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
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After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund
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Approved refunds will be processed within 5–7 business days
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Refunds will be issued to the original payment method
Please note that processing time may vary depending on your payment provider.
Exchanges
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Exchanges are only available for defective or damaged items
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If you need an exchange, please contact us within 48 hours of receiving your order
Late or Missing Refunds
If you haven’t received a refund yet:
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First, check your bank or payment account again
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Then contact your payment provider
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If the issue persists, please contact us for assistance
Order Cancellation
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Orders can only be canceled before shipment
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Once an order has been shipped, it cannot be canceled
Contact Us
For any questions regarding returns or refunds, please contact us:
📧 apeironavenue@gmail.com
📞 +971 52 915 5738